Please send us a message at [email protected] within 5 days after you receive your product if you wish to return your product. Write down your name, order number and a description of the problem. Upon receipt of your e-mail we will review and respond to your order and provide you with return instructions. Please indicate if you wish us to resend your correct order, or if you wish to receive a refund. Make sure you send the product back intact.
DecoDeliver reserves the right to refuse a return request if the product is not in perfect condition. If the product we receive is damaged, we will send you a confirmation or refusal message. DecoDeliver will only refund shipping costs if you have received the wrong product from us.
Returns Policy Canada and USA
We will accept returns of full box unused in its original condition and packaging within 30 days of receipt.
Please contact WallDecor 3D to request a return.
Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs. There will be an additional 15% restocking fee for items that received free outbound shipping.
Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide WallDecor 3D with the shipment tracking number.
Damage Policy Canada and USA
All items are shipped to you in the best possible packaging to ensure that you receive you purchase in perfect condition. Upon receipt, please inspect your package closely.
If you receive a damaged item, WallDecor 3D will assist you in receiving replacement or refund as quickly as possible at no cost to you.
Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
In the unlikely event that you find your product damaged upon opening the boxes of panels please take a picture and notify WallDecor 3D.
Please notify WallDecor 3D of any damages on the product or packaging within 24hrs of receipt